Refund Policy
Failed transactions are reversed automatically. Successful services are non-refundable. Here are the details.
1. Automatic Payment Reversals
If a payment is processed for payment but the underlying utility provider fails to deliver the service (for example, an invalid meter number or a carrier outage), the MySubscriptions gateway triggers an automatic rollback. 100% of the funds are refunded instantly within seconds. No support ticket is required.
2. What Is Non-Refundable
- Successfully delivered services: An airtime recharge that has reached the recipient line, a data plan that has been activated, an electricity token that has been issued, or a cable TV bouquet that has been activated on the decoder.
- Wrong recipient details: If you entered an incorrect phone number, meter number, or IUC number at checkout, the service is delivered to that recipient and cannot be reversed.
- Duplicate purchases: If you click "Confirm" twice and two successful transactions are recorded, only the second is eligible for refund once you contact support.
3. Refund Request Procedure
If you believe a transaction was incorrectly marked as successful, or you experienced a duplicate charge, contact support@mysubscriptions.ng within 30 days with your order ID. Our support team will investigate and either:
- Reverse the transaction (no fee), or
- Provide documentary evidence that the service was actually delivered (network confirmation, meter confirmation, decoder confirmation).
4. Payment Refunds
Completed service payments are non-withdrawable to a bank account, in line with our Terms and CBN AML regulations. Refunds are issued only as service credit, redeemable against future MySubscriptions services.
5. SLTV Decoder Activations
SLTV packages are activated by our admin team. If we are unable to activate the decoder within 24 hours of payment, the transaction is auto-reversed. Activations completed before 24 hours (the vast majority) are non-refundable.
6. Contact
For all refund queries, email support@mysubscriptions.ng with your order ID and a brief description of the issue. We respond within 1 business day.